The management of buildings, physical plant and services are often divided into hard services and soft services.

Soft Services

• Cleaning
• Window and Gutter Cleaning
• Landscape & Ground Maintenance
• Waste Management and Refuse Collection
• Vehicular Parking Control
• Janitor / Concierge
• Security Guarding
• Helpdesk / After Hours Emergency
• Vermin Control
• Signage
• Reactive Repairs

Hard Services

• Security and Access Systems
• Repairs and Maintenance
• Bulb and Lamp Consumables
• Generator Plant
• Ventilation systems
• Vehicular & Pedestrian Gates
• Domestic Water Pumped Systems
• Lift Maintenance and Repairs
• Life Safety Systems

Typical Janitorial Duties include:

• Inspecting all external areas within a development on a daily basis
• Ensuring all breakdowns are logged and reported to management company e.g. gates, lifts, and soils
• Liaising with residents / owners and referring to any comments or issues directly to Management company
• Checking and replacement of all blown light bulbs
• Removal of any junk mail and the returning of uncollected mail
• Removal of any marks from internal walls and touching up with paint if necessary
• Ensuring that door closers and locks are in working order
• Routine inspection of the external areas of the development including water drains, gullies and gutters, ensuring they are kept free from debris
• Daily removal of litter around the buildings, car park areas and grounds
• Ensuring rubbish is in the bins and rotating bins which are overflowing with empty bins
• Maintenance of the bin storage areas and ensuring they are kept clean
• Monitoring the attendance of contractors
• House Rule breach communications
• Cleaning and power washing when required

Contact numbers for each janitor can be found on the individual building pages in the My Buildings section.

Typical emergency calls include:

• A burglar alarm activation / break-in or security incident
• Entrapment in a Lift
• Fire incident or fire alarm activation
• Vehicular gate failure
• Damage to a common area security door
• An injury or accident occurring within a communal area
• Water escape / Leak
• Utility failure – water, electricity or gas

Emergency call contact numbers can be found on the individual building pages in the My Buildings section.